- 1. Introduction & Scope
- 2. What Data We Collect
- 3. How We Collect Your Data
- 4. How We Use Your Information
- 5. Data Sharing Policy
- 6. Cookies & Tracking
- 7. Data Security Measures
- 8. Your Rights
- 9. Data Retention Period
- 10. Contact & Complaints
This privacy policy applies to all 5mbet services. By using our platform, you are considered to have accepted this policy. If you have any questions, Help Center Contact Us
Introduction & Scope
5mbet (https://5mbet.bet) is one of Bangladesh's most trusted online betting and gaming platforms. We believe that every user's privacy is a fundamental right. This privacy policy clearly explains how 5mbet collects, stores, uses, and protects your personal data.
This Privacy Policy applies to all of the following:
- 5mbet website (https://5mbet.bet) and all subdomains
- 5mbet Mobile Application (Android & iOS)
- Support via live chat, email, and phone
- All promotions, bonuses, and voucher programs
Our privacy policy has been developed in accordance with international data protection standards (GDPR-inspired) and Bangladesh's Digital Security Act. If you do not agree with this policy, please discontinue use of our platform and contact support to request account deletion.
What Data We Collect
5mbet only collects the information necessary to provide you with our services and maintain platform security. We never collect excessive or unnecessary data.
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Full name, date of birth, gender | Account Verification & KYC |
| Contact Information | Email, mobile number, address | Account Management & Support |
| Financial Information | Mobile Pay/Nagad number, bank account | Payment Processing |
| Identity Documents | NID, passport scan copy | Legal Compliance & KYC |
| Device & Technical Information | IP Address, Browser, OS | Security & Fraud Prevention |
| Behavioral Data | Game history, bet records, login times | Service Improvement & Responsible Gaming |
5mbet never stores your full bank card number, CVV, or PIN. All sensitive payment information is handled directly by the payment gateway.
How We Collect Your Data
5mbet collects data through several methods. In every case, we maintain full transparency and use information only for legitimate purposes.
You provide information directly when filling out the registration form, uploading KYC documents, making payments, or contacting support.
When you use our website or app, our servers automatically record your IP address, browser details, and page visit history.
During KYC verification, your information may be confirmed through legally recognised identity verification agencies.
When you transact via Mobile Pay, Nagad, or bank transfer, the respective payment service providers share transaction confirmation details with us.
Purpose of Data Use
5mbet uses your data only for specific, legitimate, and necessary purposes. Full details are outlined below:
Primary Purpose
- Account Management: To streamline registration, login, password reset, and profile updates.
- Payment Processing: Processing deposits and withdrawals accurately.
- KYC Verification: To meet legal obligations and prevent access by minors.
- Customer Support: Fast resolution of your complaints and queries.
Secondary Purposes
- Security: Detecting fraud, money laundering, and duplicate accounts.
- Service Improvement: To analyze user experience and improve games and features.
- Responsible Gaming: Detecting excessive betting patterns and sending timely alerts.
- Legitimate Communication: Sending promotions, bonus offers, and important updates (with your consent).
5mbet never sells your data to third-party advertisers. Our privacy policy is non-negotiable on this.
Data Sharing Policy
5mbet never sells your personal data to third parties under any circumstances. However, in limited situations, certain necessary information may be shared with specific partners.
| Data Recipients | Reason | Volume of Data |
|---|---|---|
| Payment Gateways (Mobile Pay, Nagad) | Transaction Verification & Processing | Only What's Necessary |
| KYC Verification Agency | Identity Verification | Document data only |
| Law Enforcement | Court order or legal obligation | As Required by Order |
| Cybersecurity Partners | Fraud Prevention & System Security | Anonymous/Encrypted |
Before sharing data with any third party, we ensure they also follow internationally recognised data protection standards. Data protection obligations are explicitly stated in all partnership agreements.
Cookies & Tracking Technologies
5mbet uses cookies and similar tracking technologies on its website and app to enhance your browsing experience and maintain platform security.
Cookie Type
- Essential Cookies: To maintain login sessions and ensure platform security. Disabling these cookies may prevent the site from functioning properly.
- Functional Cookies: To remember your preferred language, theme, and settings.
- Analytics Cookies: To understand which pages get the most traffic and where issues may exist. All data is anonymized.
- Security Cookies: To detect suspicious login attempts and fraudulent activity.
You can disable non-essential cookies from your browser settings. Note that doing so may limit certain features.
Data Security Measures
5mbet uses industry-leading technology to protect your data, with a security infrastructure built across multiple layers of protection.
Staff Training & Access Control
Only authorized personnel can access your data. Every access is logged and reviewed regularly. All our staff are bound by privacy training and confidentiality agreements.
No technology is 100% secure. If you believe your account has been accessed without authorisation, please immediately Support Contact Us
Your Rights
As a 5mbet user, you have the following rights over your personal data, all of which are recognized under international privacy laws.
You can request to know what personal information we hold about you.
You can request corrections to any inaccurate or incomplete information.
In certain circumstances, you may request the permanent deletion of your data.
You can request that the use of your data be restricted to specific purposes.
You can request an export of your data in a readable, portable format.
You can object to the use of your data for marketing or other specific purposes.
To exercise any of these rights Help Center Get in touch or email us at support@5mbet.bet. We aim to respond within 30 business days.
Data Retention Period
5mbet does not store your data indefinitely. Specific retention periods are defined for each category of information.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Financial Transaction Records | 7 years | Financial Regulatory Guidelines |
| KYC Documents | 5 years | AML Compliance |
| Support Conversations | 3 Years | Quality of Service Assurance |
| Cookies & Log Data | 13 Months | Analytics & Security |
| Marketing Preferences | Until consent is withdrawn | Based on your preferences |
Once the retention period expires, we securely delete your data or anonymize it so that you can no longer be identified.
Contact & Complaints
For any privacy-related questions, requests, or complaints, please reach out to our dedicated privacy team. Every message you send is taken seriously.
Email: support@5mbet.bet | Response Time: Within 30 business days | Live Chat: 24/7 in Bengali
If this Privacy Policy changes, we will notify you via a notice on our website and to your registered email address. For significant changes, at least 30 days' notice will be given before they take effect.